Privacy Policy

HotelOps ("we", "us") is operated by Wizovia. This policy explains what we collect and how we use it. HotelOps is a business tool used by hotel staff; accounts are created by a hotel for its own team.

Information we collect

• Account information you or your hotel provide: name, role, and an email or phone number, and a login PIN/password (stored hashed).
• Operational data you enter to run the hotel: rooms, tasks, maintenance tickets, checklists, notes, and any photos or voice notes you add.
• Basic device & diagnostic data needed to run and stabilise the app (e.g. app version, crash information).

We do not collect payment card details. Subscriptions are processed by Apple; we never see your card.

How we use it

Only to provide the service to your hotel: showing tasks to the right staff, syncing across devices, and improving reliability. We do not sell your data or use it for advertising.

Sharing

Your operational data is visible to authorised users of your own hotel. We share data only with infrastructure providers that host the service on our behalf, under confidentiality obligations, and where required by law.

Retention & deletion

We keep data while your hotel's account is active. You can delete your own staff account and personal data at any time from Profile → Delete account in the app, or by emailing support@wizovia.com. When a hotel closes its account, its data is deleted within 30 days.

Security

Data is encrypted in transit (HTTPS), PINs and passwords are stored hashed, and access is scoped so each hotel sees only its own data.

Children

HotelOps is a workplace tool and is not directed to children under 13.

Changes

We'll post any changes on this page with a new date.

Contact

Questions? Email support@wizovia.com.